At Medstocks Medical Equipment Supplier (“Medstocks”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit medstocks.ae, purchase our medical equipment, or request ambulance setup/customization services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following categories:

1.1 Personal Information

Provided when you place an order, contact us, or create an account:

Full name
Email address
Phone number
Delivery/billing address
Company details (if applicable)

1.2 Technical Information

Collected through your device and browser:

IP address
Device type
Operating system
Browser type
Cookies and tracking data
Pages visited and time spent on the website

1.3 Transaction Information

Purchased products
Payment details (processed securely through third-party gateways)
Invoice records
Service agreements

1.4 Ambulance Setup & Customization Data

Vehicle information
Design requests
Equipment specifications
Compliance documentation (if required)

2. How We Use Your Information

We may use your information for:

Processing orders and deliveries
Providing ambulance customization services
Managing service requests and warranty support
Improving website performance and user experience
Sending order updates and service notifications
Responding to inquiries and customer support
Marketing purposes (only if consented)
Legal and regulatory compliance

3. Cookies & Tracking Technologies

We use cookies to:

Improve browsing experience
Analyze website traffic
Save user preferences
Measure marketing performance

You may disable cookies through your browser, but some features may not work correctly.

4. Sharing Your Information

We do not sell your personal data.

We may share information only with:

4.1 Service Providers

Payment gateways
Courier/logistics companies
IT support and hosting providers

4.2 Our Official Partners

For example:

ShumbaMed (Ambulance customization and fabrication partner)

4.3 Government & Legal Authorities

Only when required for:

Compliance
Investigations
Safety regulations

All third parties adhere to confidentiality and data protection standards.

5. Data Security

We implement strict measures to secure your information:

Encrypted data transmission
Secure payment channels
Restricted data access
Regular security audits

However, no online system is 100% secure. Users share information at their own risk.

6. Data Retention

We retain your data only as long as necessary to:

Fulfill orders or services
Comply with UAE laws
Resolve disputes
Maintain financial records

Once no longer required, data is securely deleted.

7. Your Rights

Depending on UAE digital protection guidelines, you may:

Request access to your data
Request correction of inaccurate information
Request deletion (where legally permitted)
Opt-out of marketing communications
Withdraw consent at any time

To request any of the above, contact us at info@medstocks.ae

8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their content, policies, or data handling practices.

9. Children’s Privacy

Our website and services are not intended for children under 18.
We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last Updated” date.
Continued use of our website means acceptance of revised policies.

11. Contact Information

For questions about this Privacy Policy or your personal data, contact:

Medstocks Medical Equipment Supplier
G-1, MRMS Building, Naif, Deira, Dubai, UAE
Phone: 04 265 6842
Mobile: 056 329 9916
Email: info@medstocks.ae